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Event (Service) Management Toolkit


Description: A service management event occurs when a service is found to be operating outside of pre-defined tolerances. For example, a web server may become unavailable, a queue may be too long, it may be taking too long to answer the phone, etc.

Events can be detected automatically, or may be added manually.

Many event types will result in an incident and potentially, requests for change (RFC) to manage the remediation, e.g. to re-start a web server.

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