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webBRIEFCASE is a World class provider of a comprehensive range of affordable off-the-shelf and tailored business and IT services, which suit organisations of all sizes: from sole traders up to global and blue chip companies.


Web Briefcase Ltd Registered in
England & Wales
Reg no: 05393683
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Record bullet \Internet and Web Services\Internet Connection
Internet Service Providers (ISP) can sometimes be fairly unhelpful when it comes to Internet Connectivity issues. It can take weeks to resolve because you are put in their hands. With the Troubleshoot Internet Connection service, we will conduct an initial investigation (ADSL filters, Internet use, PCs etc), then contact the ISP on your behalf to resolve the issue based on our findings. We can speak with them using their "magic" service management terms they understand.

As a rouge guide, we expect our initial root cause analysis (RCA) to take half an hour, conversations with the ISP to be 3 x half an hour, and 3 site visits.

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