"ID No",Action,Service,"Action Group",Process,Description,Employee,Public,Approved,Distribute,Created,Modified,"Created by",Session,"Temp Session",Deleted 77:id_number,New:text,"151:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

A new pre-pay financial account is automatically created for you when you register on a webBRIEFCASE Toolkit powered website.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-05-19 14:59:57:created","2014-05-21 01:47:55:modified",1:created_by,:session,53687294189315386936:session,:checkbox
81:id_number,"Modify text:text","154:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

Change the text of an advert.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-05-21 13:24:44:created","2014-05-21 05:27:14:modified",1:created_by,:session,73928738579776033672:session,:checkbox
82:id_number,"Modify image:text","154:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

Change an advert image with image editing. We charge per half hour and expect that simple changes, e.g. crop, resize, add border, add text, etc will require half an hour or less.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-05-21 13:26:02:created","2014-05-21 05:32:04:modified",1:created_by,:session,73928738579776033672:session,:checkbox
83:id_number,"Solution Design:text","155:table=wB_service,show=Service:from_table","37:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","We will collect and document your requirements, then describe a solution and provide an estimate / quote for production of the solution.:textarea",y:permission,y:permission,y:approved,:approved,"2014-05-21 14:20:33:created","2014-05-21 06:20:33:modified",1:created_by,42194050787416247023:session,73928738579776033672:session,:checkbox
84:id_number,"PC Health Check:text","38:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

We can check your PC for any issues and create an estimated cost of any necessary changes (fixes, upgrades, etc). You can select which (if any) of the changes you wish for us to apply. The PC Health Check will be done remotely. Changes may require a site visit.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 13:31:09:created","2014-06-12 05:34:07:modified",1:created_by,:session,93239732728292726962:session,:checkbox
85:id_number,New:text,"19:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","To record a new event, add one to the Events table.:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 14:56:33:created","2014-06-12 06:56:33:modified",1:created_by,48109657979450037652:session,93239732728292726962:session,:checkbox
86:id_number,"Create an incident:text","19:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

If an event requires some remedial action, an incident can be created. The incident should refer to the event. Click here to create an incident.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 14:58:57:created","2014-06-12 06:59:42:modified",1:created_by,:session,93239732728292726962:session,:checkbox
87:id_number,Schedule:text,"28:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","webBRIEFCASE can schedule a meeting for you. Simply supply a list of participants, agenda and other meeting parameters. webBRIEFCASE can also facilitate the meeting and record & publish minutes.

Contact webBRIEFCASE.:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 15:04:50:created","2014-06-12 07:04:50:modified",1:created_by,48109657979450037652:session,93239732728292726962:session,:checkbox
88:id_number,Cancel:text,"28:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","109:table=wB_process,show=Process:from_table",:textarea,y:permission,y:permission,y:approved,:approved,"2014-06-12 15:56:26:created","2014-06-12 07:56:26:modified",1:created_by,48109657979450037652:session,93239732728292726962:session,:checkbox
89:id_number,Re-schedule:text,"28:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","Change the date and / or time of a meeting. Re-scheduling would normally be done by the person who originally scheduled the meeting.:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 16:19:06:created","2014-06-12 08:19:06:modified",1:created_by,48109657979450037652:session,93239732728292726962:session,:checkbox
90:id_number,Define:text,"173:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

webBRIEFCASE can define the properties of an ICT Service sufficient for its management and support. This includes a service catalogue entry, and support model / documentation (user, operator, superuser and support). 

The service description is produced by a consultant with charging at half hour intervals. 

Given that different services can vary dramatically in complexity, it may be worth requesting an estimate / quote before a service definition is started.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 16:21:23:created","2014-06-12 08:25:18:modified",1:created_by,:session,93239732728292726962:session,:checkbox
91:id_number,Decommission:text,"173:table=wB_service,show=Service:from_table","70:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

webBRIEFCASE can assist with the decommissioning of a service. This involves identifying the components of the service (hopefully they're documented), then stopping and either recycling, or disposing of the components, but in a controlled manner. This involves planning and communications to relevant stakeholders.

Decommissioning is done at consultancy rate charged in half hourly intervals to minimize the cost to you.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 16:32:56:created","2014-06-12 08:33:52:modified",1:created_by,:session,93239732728292726962:session,:checkbox
92:id_number,Design:text,"67:table=wB_service,show=Service:from_table","37:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

Describe your Excel requirements and we'll provide a specification for the design. When you have approved the design, we will build according to that design, keeping you in the loop to give you an opportunity to review what is being produced and to adjust the specification / design accordingly. Note: any adjustments to a design will require an impact assessment and potentially and amendment to a quote, however, we will always endeavour to limit the impact as much as possible.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 18:22:07:created","2014-06-12 10:34:01:modified",1:created_by,:session,62117772615968532106:session,:checkbox
93:id_number,Develop:text,"67:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table",:textarea,y:permission,y:permission,y:approved,:approved,"2014-06-12 18:22:31:created","2014-06-12 10:22:31:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
94:id_number,Maintain:text,"67:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table",:textarea,y:permission,y:permission,y:approved,:approved,"2014-06-12 18:22:40:created","2014-06-12 10:22:40:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
95:id_number,"New campaign:text","54:table=wB_service,show=Service:from_table","20:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","Describe what you need from a campaign and supply a list of contacts, or we can acquire / supply contacts. We will then call the contacts on your behalf. The cost of the campaign will depend on:

:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-12 18:37:51:created","2014-06-12 10:37:51:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
96:id_number,"Record minutes:text","28:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","A webBRIEFCASE staff member can attend a meeting and record minutes. These will then be sent to the meeting chairperson after the meeting for review / update, then distributed to all relevant stakeholders.:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-13 09:09:27:created","2014-06-13 01:09:27:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
97:id_number,Role:text,"179:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table",:textarea,y:permission,y:permission,y:approved,:approved,"2014-06-13 09:47:31:created","2014-06-13 01:47:31:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
98:id_number,"Collect requirements:text","1:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","Determine the requirements of a business Internet connection package, ready to contact an Internet Service Provider (ISP) for sign up.:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-13 10:15:53:created","2014-06-13 02:15:53:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
99:id_number,Install:text,"1:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","Support the ISP installation of an Internet Connection, particularly ensuring the presentation point (where the router plugs into) - is in a suitable position, e.g. in a dedicated server / computer room, or other position in an office, suitable for network connectivity.:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-13 10:17:35:created","2014-06-13 02:17:35:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
100:id_number,Troubleshoot:text,"1:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","

Internet Service Providers (ISP) can sometimes be fairly unhelpful when it comes to Internet Connectivity issues. It can take weeks to resolve because you are put in their hands. With the Troubleshoot Internet Connection service, we will conduct an initial investigation (ADSL filters, Internet use, PCs etc), then contact the ISP on your behalf to resolve the issue based on our findings. We can speak with them using their "magic" service management terms they understand.

As a rouge guide, we expect our initial root cause analysis (RCA) to take half an hour, conversations with the ISP to be 3 x half an hour, and 3 site visits.

:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-13 10:27:27:created","2014-06-13 02:29:38:modified",1:created_by,:session,62117772615968532106:session,:checkbox
101:id_number,New:text,"183:table=wB_service,show=Service:from_table","23:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","Click here to request a new discussion group.:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-13 10:41:35:created","2014-06-13 02:41:35:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
102:id_number,"Create / Amend:text","185:table=wB_service,show=Service:from_table","65:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","Creation / amendment of an ICT strategy is charged on a half hourly basis.:textarea",y:permission,y:permission,y:approved,:approved,"2014-06-13 11:09:19:created","2014-06-13 03:09:19:modified",1:created_by,07369035886447152332:session,62117772615968532106:session,:checkbox
103:id_number,Backup:text,"38:table=wB_service,show=Service:from_table","0:table=wB_group,show=Action Group:from_table","0:table=wB_process,show=Process:from_table","Backup a PC data to a USB stick, DVD, external hard disk drive or the Internet.:textarea",y:permission,y:permission,y:approved,:approved,"2014-07-10 07:29:21:created","2014-07-09 23:29:21:modified",1:created_by,19762773276334113989:session,63360177703988816240:session,:checkbox