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A process defines a set of steps to follow in order to do something from making a cup of tea, to developing a website. Processes can be used to define projects.

At webBRIEFCASE, we love describing processes, and would be more than happy to put one together at your request (FREE). Contact support@webBRIEFCASE.com.




Description:
Most organisations offer services to external and internal customers. The delivery of those services should be managed to ensure quality. Service management frameworks such as ITIL describe best practice methods.
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Processes

A process defines a set of steps to follow in order to do something from making a cup of tea, to developing a website. Processes can be used to define projects.

At webBRIEFCASE, we love describing processes, and would be more than happy to put one together at your request (FREE). Contact support@webBRIEFCASE.com.



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| New request for change (RFC) |

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| New configuration item (CI) |

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| New incident |

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| New problem |

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Continue with the progression of a problem to problem resolution by determining the root cause of the problem.

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| New request |

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| New Service Level Agreement (SLA) |





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