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Service Management

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A process defines a set of steps to follow in order to do something from making a cup of tea, to developing a website. Processes can be used to define projects.

At webBRIEFCASE, we love describing processes, and would be more than happy to put one together at your request (FREE). Contact support@webBRIEFCASE.com.



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Description:
Most organisations offer services to external and internal customers. The delivery of those services should be managed to ensure quality. Service management frameworks such as ITIL describe best practice methods.

Processes

A process defines a set of steps to follow in order to do something from making a cup of tea, to developing a website. Processes can be used to define projects.

At webBRIEFCASE, we love describing processes, and would be more than happy to put one together at your request (FREE). Contact support@webBRIEFCASE.com.

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A process defines a set of steps to follow in order to do something from making a cup of tea, to developing a website. Processes can be used to define projects.

At webBRIEFCASE, we love describing processes, and would be more than happy to put one together at your request (FREE). Contact support@webBRIEFCASE.com.

| New request for change (RFC) |

| New configuration item (CI) |


| New incident |

| New problem |

Continue with the progression of a problem to problem resolution by determining the root cause of the problem.

| New request |

| New Service Level Agreement (SLA) |



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