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Activity Types

The activity type can be used to determine which process(es) to follow to resolve the activity.



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Activity Type
Description
Data Table
An accountability, is an activity which a person in a role is ultimately response for. The person needs to ensure that the activity is completed on time, in full and in good order (OTIFIGO). Accountability can be assigned while defining a role profile and a responsibility matrix: RACI.

Administrative activities such as timesheet management, activity prioritization (not just for one project), etc.
Assumption
What can cause an activity to not be delivered on time, in full or in good order? Financial constraints, resource constraints, compliance constraints, etc.
Contingency
Cover
A feature of a service / application is not working correctly and needs to be fixed.
Deliverable
Design
Documentation
A way in which a feature of a service / application can be enhanced.
Estimating
A service has been found to be operating outside of predefined parameters and may require incident resolution.
Event (Service Management)
Fault
Feature request
A service is not operating within predefined parameters and requires resolution.

Incidents can be raised manually (e.g. by customers / service operations staff, etc) or automatically by an automated monitoring tool.
Issue is the I in RAID. Something is not right and needs to be fixed. An issue may be caused by an incident, defect, etc.
Known Error
Sales lead generation
Objective
Opportunity
Personal
Planning
Portfolio


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